Free shipping on all orders over $100. Enjoy free Standard post on all orders over $100 within Australia. Express post service can be purchased at an additional charge.
Orders will be dispatched with Australia Post. Please allow an additional 24 hours for order processing before shipment.
No delivery on weekends or holidays within each state.
Extended 60 day free returns. With the uncertainty of lockdowns and shipping carrier delays, enjoy our extended 60 days of free returns. If you aren't completely happy with your purchase, simply return it within 60 days from purchase for a refund.
Returns must be in new condition, in the state you received them.
Please see our returns policy for conditions.
Free shipping on orders over $100 | Free extended returns read more
We are currently experiencing delivery delays in QLD due to floods
Gift Cards and eGifts are available in increments of $25-$500.
Gift Cards purchased on newbalance.com are sent via first class U.S. postal mail and are generally delivered in 3-5 business days. Delivery times will be longer when shipping to U.S. Postal Territories or APO/FPO addresses.
eGifts include a personal message and are sent to the recipient's email address immediately after the credit card is processed.
We are unable to ship separate items to multiple addresses. Gift Card and eGift purchases are processed separately from other items in your shopping cart and your order confirmation is your receipt.
Redeeming Gift Cards and eGifts
Gift Cards and eGifts are redeemable for merchandise at newbalance.com and participating New Balance stores. Gift Cards and eGifts may be applied to orders placed online, over the phone with our Customer Care Department or at participating New Balance stores. Simply enter the gift code during checkout or present the eGift or Gift Card to the store associate at a participating New Balance store. If the amount of your Gift Card or eGift exceeds the order total, the balance will remain active for later use. Gift Cards and eGifts do not expire.
Upon redemption, any unused balance will be carried over for future purchases and may not be redeemed or exchanged for cash, except to the extent required by law, or other Gift Cards or eGifts. If the purchase total exceeds the Gift Card or eGift amount, the difference must be paid using a credit card or other valid means.
Lost or Stolen Gift Cards/eGifts
Gift Cards and eGifts should be treated like cash. They will not be replaced if lost, stolen or destroyed. We are not responsible if the Gift Card or eGift is lost, stolen, destroyed or used without permission.
Returning Items Purchased With a Gift Card or eGift
If you need to return an item purchased with a Gift Card, the refund amount will be added to the original card. If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
The above terms and conditions are applicable to the extent permitted by law. For questions regarding Gift Cards and eGifts or to purchase Gift Cards or eGifts, please contact our Customer Care Department at (800) 595-9138.
Terms for eGifts
This Gift Card is redeemable for merchandise only at newbalance.com and participating New Balance stores. It is not redeemable for cash or credit unless required by law. Lost, stolen or destroyed cards will not be replaced. This card has no expiration date.
Please check newbalance.com for balance information and for other terms and conditions.